RETURNS AND REFUNDS
This page aims to answer some of the most frequently asked questions. about returns and refunds from SoundSpares.
What if I don't like the product I ordered when it arrives?
We're sure you will like it, but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs) once the product has been returned to us. Simply contact us within 14 days of receiving your product(s) and we will assist you with your return.
What if the item is damaged when it arrives or you are sent the wrong item?Our team check your item to make sure it's up to our standards before we dispatch it to you, so damage is rare. If you’re not happy with the goods when they arrive with you, please contact us.
If you only realise after the delivery that you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 14 days of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement.
Can I cancel an order if I change my mind?
If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we'll cancel your order and give you a full refund.